The Trust center is part of Settings, which only Admins can open. To find it, open Settings from the main navigation and choose Trust center under General. You can also get here from Registration details on the inbox’s registration notice, and from Change it in the Trust center on a line’s General tab.
Before your phone is set up
Nothing is filed with the carriers until your workspace sets up its phone. Until then, the page shows “No carrier registrations yet” with a Set up texting button that opens the phone setup wizard. See Set up your phone.What the page shows
Once your phone is set up, the page has one section for each registration, in this order:
Each section has a status badge in its header, a short sentence that says where it stands and what happens next, and a short list of the parts the carriers check. Hover over the info icon next to a part to see what it means.
Each part has its own badge: Approved, In review, Not started, or Not approved.
Texting statuses
The badge on a toll-free or local section tells you where texting stands:
If the carriers flagged part of an application that Menaia writes for you, Menaia corrects it and files it again on its own. The section stays Under review and says “We corrected the application and filed it again”. Nothing is needed from you.
Caller ID statuses
Take action on a registration
When a registration needs something, its section shows the one action to take, in the section header.Review and file again
This appears on a toll-free section when the carriers couldn’t confirm some of your details. The section lists each detail they flagged, with a hint on what to check.1
Open the review
Click Review and file again. The window names the number and shows the flagged details.
2
Correct the details
Fix what the carriers flagged. Your corrections apply to this number’s registration only, and registrations that are already approved aren’t filed again.
3
File again
Click File again. You see “Application filed again”.
Register local numbers
This appears on the local numbers section when your workspace has local numbers that aren’t registered for texting, for example because it started on a toll-free number. Click Register local numbers to open the setup wizard for local numbers. It reuses your business details and files the local registration. If the carriers turned down your local registration for details you can fix, the section lists what they flagged and the button reads Register local numbers again.Choose or change your caller ID name
On the caller ID section, click Choose your caller ID name, or Change name if you already have one.1
Enter the name
In Name on caller ID, type the name customers see when you call. Use up to 15 letters, numbers, and spaces. You can also use & , . ’ -. Phones show it in capital letters, where the carrier supports caller names.
2
Send it for review
Click Send for review. You see “Caller ID name sent for review”.
Contact support
When a registration wasn’t approved for a reason Menaia handles, or never reached the carriers, the section says “We are on it” or explains what happened, and shows a Contact support link so the team can go through it with you.What’s next
Communications
Add numbers, choose who each line rings, and set up call handling.
Inbox
Text and call customers from your business numbers.