> ## Documentation Index > Fetch the complete documentation index at: https://docs.menaia.com/llms.txt > Use this file to discover all available pages before exploring further. # Void an invoice > Cancel a sent invoice you no longer want collected — record a reason, add an internal note, and mark it Voided so the client no longer owes payment. Voiding an invoice cancels it for good. Once an invoice has been sent and is sitting in **Open** status — meaning the client owes a balance — voiding it clears that outstanding amount, sets the invoice's status to **Voided**, and stops it from being collected. Use it when an invoice was sent in error, the work was cancelled, or it's being replaced by a corrected one. Voiding is not the same as deleting. A **Draft** invoice that was never sent can simply be deleted. Voiding is for an invoice that has already gone out, so a record of it stays in your history. ## Before you start You can only void an invoice that's in **Open** status — sent, with a balance still owed. * A **Draft** invoice can't be voided. Delete it instead, or send it first. * A **Paid** or **Partially Paid** invoice can't be voided. If money has already been recorded against it, you'll work with a credit or payment instead. * An invoice that's already **Voided** stays that way — the action can't be reversed. Not sure of an invoice's status? Open the **Invoices** page and use the status tabs across the top (**All**, **Draft**, **Open**, **Partially Paid**, **Paid**, **Voided**) to see where each one stands. ## Void the invoice Go to the **Invoices** page and click the invoice you want to cancel. This opens its detail view, where you can see its line items, status, and history. Click the **More options** button — the three-dot icon in the top-right of the invoice. From the menu, choose **Void Invoice**. (You'll only see this option when the invoice is in **Open** status.) A **Void Invoice** window opens with a warning banner. It confirms that voiding clears any outstanding amount due, that the client will no longer owe payment, and that the status will change to **Voided**. This action cannot be undone, so make sure you have the right invoice. Choose a **Reason** from the dropdown. This explains why the invoice is being cancelled and is required. (The choices in this list are set up by your workspace — see below.) Type an **Internal Note** describing the situation. This is required and is for your team's records only — it isn't shown to the client. Click **Void Invoice** to finish. You'll see a confirmation that the invoice has been voided, and its status updates to **Voided**. To back out without changing anything, click **Cancel** instead. ## What happens after voiding * The invoice's status becomes **Voided**, and it shows up under the **Voided** tab on the Invoices page. * Any outstanding balance is cleared, so the client no longer owes payment on it. * The invoice stays in your records — it isn't removed — so you keep a complete history of what was billed and why it was cancelled. Voiding can't be undone. If you voided the wrong invoice, you'll need to create a new invoice to bill the work again. ## Manage the list of void reasons The reasons you can pick when voiding are defined per branch by your workspace. To review or add to them, go to **Settings**, open **Invoices**, and select the **Credit & Void Reasons** tab. There you can add a new reason with **Create Reason** — give it a **Name**, choose its **Reason Type**, add an optional **Description**, set whether it's **Enabled**, and set a **Sort Order** that controls where it appears in the dropdown. Disabling a reason hides it from the void window without removing past records that used it. Keep your reason list short and clear — for example "Billed in error", "Job cancelled", or "Replaced by corrected invoice". Clean reasons make your voided-invoice history easy to scan later. ## Related guides Bill a job by building a new invoice from an estimate or from scratch. Reduce what a client owes on an open invoice without cancelling the whole thing. Log a payment against an invoice and apply it to the balance. Find, filter, and check the status of every invoice in one place.