> ## Documentation Index > Fetch the complete documentation index at: https://docs.menaia.com/llms.txt > Use this file to discover all available pages before exploring further. # Send and resend > Email an invoice to your customer, send it the moment you create it, and resend it later — with the recipients, subject, and message you choose. Once an invoice is ready, you can email it to your customer right from the invoice screen. Menaia fills in the recipient, subject line, and a friendly message for you — you can edit any of it before it goes out. If you need to send the same invoice again later (a gentle reminder, or a corrected address), you can resend it just as easily. Sending an invoice emails your customer a copy and moves the invoice from **Draft** to **Open**, so it's now an active, trackable bill. Resending an invoice that's already been sent sends another copy without changing its status. ## Send an invoice you've already created When you open an invoice that's still a **Draft**, the main button at the top reads **Send Invoice**. Go to **Invoices** from the main navigation and click the invoice you want to send. You'll land on its details screen, with the status shown next to the invoice number. Press **Send Invoice** in the top-right corner. This opens the **Email invoice to \[customer]** window, pre-filled and ready to review. Check the **Recipients**, **Subject**, and **Body**. Everything is editable — see the section below for what you can change. Press **Send Invoice** at the bottom of the window. You'll see a confirmation that the invoice is on its way, and the invoice status flips to **Open**. If the **Send Invoice** or **Resend Invoice** button is greyed out, check the invoice status. A **Draft** can be sent, and an invoice you've already sent can be resent while it's **Open**, **Partially Paid**, or **Paid** (for example, when a customer asks for a copy of a receipt). Only a **Voided** invoice can't be sent. The **Send Invoice** button (or **Resend Invoice** on an invoice that's already been sent) is also unavailable when the invoice has no line items, or while the line-items editor has changes you haven't saved yet. Hover over the greyed-out button and it tells you which one applies — add a line item, or **Save Changes** first, and the button turns back on. This keeps you from mailing an empty invoice or an out-of-date copy. ## Send an invoice the moment you create it You don't have to save a draft first. While creating a new invoice, the footer gives you two choices: * **Save as Draft** — saves the invoice without emailing anyone, so you can come back and send it later. * **Save and Send** — saves the invoice and immediately opens the same email window so you can send it on the spot. Choose **Save and Send**, review the email, and press send. The invoice is created and emailed in one step, and you land on its details screen with the status already set to **Open**. Both **Save as Draft** and **Save and Send** stay unavailable until the invoice has at least one line item — there has to be something to bill before you can save or send. ## Resend an invoice An invoice you've already sent can be sent again at any time — handy for reminders, if the first email went to the wrong address, or when a customer asks for another copy of a bill or a paid receipt. Resending works on **Open**, **Partially Paid**, and **Paid** invoices. From the **Invoices** list, click an invoice that's **Open**, **Partially Paid**, or **Paid**. Once an invoice has been sent, the top button reads **Resend Invoice** instead of Send Invoice. Press it to open the email window. Update the recipients or message if you need to, then press **Resend Invoice**. The customer gets a fresh copy, and the invoice keeps its current status. Resending doesn't change anything about the invoice itself — the amount, due date, and any payments already recorded stay exactly as they are. It simply emails another copy. ## What you can edit before sending The email window is fully editable, so each invoice can be as personal as you like. ### Recipients The customer's email address is filled in automatically when it's on file. To send to more than one person — a spouse, an office manager, a property contact — click **Add Recipient** and type another address. You can add up to 20 recipients on a single send and remove any with the trash icon next to it. An address that isn't valid is flagged so you can fix it before sending. ### Subject A subject line is pre-written for you, including your company name and the invoice date. Edit it to whatever you'd like the customer to see in their inbox. The subject can't be left empty. ### Body The message comes pre-written with a friendly greeting and an amount owed. It adapts to where the invoice stands: while there's still a balance, it shows the amount due — the full total, or the **remaining balance** if part has already been paid — along with the due date. Once the invoice is paid in full, it thanks the customer and says the invoice **has been paid in full** instead of quoting a due date. Rewrite it however you like — add a personal note, payment instructions, or anything else. The body can't be left empty. The amounts and dates shown in the message come straight from the invoice, so they always match what your customer will see on the invoice itself. ## Getting paid online When online payments are enabled for your branch and Menaia Pay is set up, the invoice email also includes a **pay-online link**. Your customer can click it, pay by card, and the payment is recorded on the invoice automatically — no manual entry needed. The link is included whenever the invoice still has a balance owing (**Open** or **Partially paid**), including on resends. To start taking online payments, see [Set up Menaia Pay](/guides/settings/menaia-pay). ### What the customer sees when paying online The pay-online link takes your customer to a secure checkout page to enter their payment details. Depending on how it goes, they see one of these pages: | Page | When it appears | | - | - | | **Thank you for your payment!** | The payment went through. The page confirms their transaction for the invoice was processed successfully. | | **This invoice link is no longer available** | The invoice can't be paid online anymore — it's been paid in full, voided, or deleted, or online payments aren't turned on for its branch. | | **Payment not completed** | The customer left checkout without paying. They can try again using the original invoice link from their email. | | **Something went wrong** | Checkout couldn't be opened. The customer is asked to try again, or to contact support if the problem continues. | ## After you send * You'll get an on-screen confirmation that the invoice is being emailed. Delivery can take a moment. * The email goes out under your company's name. If the customer replies to it, their reply comes back to you — whoever sent the invoice. * The first time you send a draft, its status updates to **Open**, marking it as an active bill you can track and collect against. * If the email couldn't be sent for some reason, you'll see a notice — the invoice is still saved, and you can simply resend it from the invoice screen. Once an invoice is **Open**, you can record a payment against it as money comes in. See [Record and allocate a payment](/guides/billing/record-allocate-payment) for the next step. ## What's next Build a new invoice from scratch or from an estimate, then send it. See [Create an invoice](/guides/billing/create-an-invoice). Once a customer pays, record it against the open invoice. See [Record and allocate a payment](/guides/billing/record-allocate-payment).